Terms & Conditions
Requests and confirmed bookings
Browse the collection, choose your dress and dates, and send your name and phone number. A request does not complete a booking or temporarily reserve dates. Several customers may request the same dress for the same period. We contact you to review availability, fit, cost and payment arrangements. A booking is confirmed only after we receive the agreed payment and send you confirmation. Please wait for that confirmation before arranging collection or relying on the dress for your occasion.
Price per day
Prices are in Syrian pounds per day. The agreed rental period includes both collection and return dates. We explain the total and deposit before payment. The deposit is separate from the rental charge. Any special offer is agreed in writing, including its duration and total, before confirmation. An original value shown for a dress is for reference; it is neither the rental charge nor the deposit.
Delivery and return
We deliver within Damascus to the address you choose at an agreed time, and our courier collects the dress from you the same way on return. The courier waits while you try the dress on: you pay and confirm only if it suits you. Share your height and heel height so we can help assess length. At collection, we review its condition together and point out any existing signs of use. Return the dress in its cover with its belt and all accompanying pieces, allowing for normal wear.
Late returns
Contact us on WhatsApp immediately if you expect a delay. An extension requires our approval and depends on subsequent bookings; a message alone does not extend the rental. Each extra day after the agreed return date is charged at the agreed daily rate. We discuss the return time and any additional amount clearly. Returning on time helps us prepare the dress for the next customer.
Deposit and damage
The deposit is refunded in full after return and inspection if there is no damage. The deposit is not refunded if damage occurs during the rental. Damage includes tears, burns, permanent stains, missing beads or embellishments, a broken zipper, or a missing accompanying piece. Light creasing and ordinary signs of wear removable by professional cleaning are not damage. We review the condition with you and explain any damage before closing the return. The deposit does not replace your obligation to return the dress or give you a right to keep it.
Cleaning and care
Our team arranges appropriate cleaning after return. Do not wash, dry-clean, directly iron or spray perfume onto the dress. Do not cut, resize, shorten or glue decorations to it. Keep it away from damp, smoke and sharp edges. Report spills and leave stain treatment to our specialist rather than rubbing or using household products that could set the stain.
Cancellation and date changes
You may withdraw an unconfirmed request without charge. After confirmation, tell us as soon as possible. For this demo collection, rental payments are refunded for cancellation at least 7 days before collection; later cancellations are not refunded. Any deposit is returned if the dress has not been collected. Date changes require availability and a new agreement. If we cannot provide a confirmed dress, we offer an alternative with your consent or refund the full payment.
Privacy and contact
We use your phone number only to contact you about your request, collection and return, never for marketing or sharing with the dress owner. Only the team handling your request accesses its details. Contact us to correct your information or ask about deletion. These terms and contact details are demo content for preview; the final service policy must be reviewed before accepting real bookings.